Returns & Exchanges

We want you to love your JLab gear, but if you are not completely satisfied, we offer a 30-day money-back guarantee on all orders from our website. All returned items must be in their original packaging and include all accessories to be eligible for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and email address to begin the process.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email.

• 3.
  Pack Your Gear

  Securely pack your headphones or earbuds in the original box with all cables and ear tips included.

• 4.
  Ship and Refund

  Drop off your package at any authorized carrier location; your refund will be processed within 7-10 business days of receipt.